The Jewel Case

Your Pina pieces are made to be worn and loved. A little care will help keep them looking their best.

Avoid contact with water, perfume, lotions and jewellery cleaning products, as these can affect the plating over time. We recommend removing your jewellery before showering, swimming, exercising, or using saunas and steam rooms.

When you’re not wearing your pieces, keep them somewhere cool and dry, ideally stored separately in your Pina pouch or jewellery case to help prevent scratching, tangling or damage.

For everyday upkeep, gently wipe your jewellery with a soft, dry cloth after wear.

South Africa

Standard delivery — R100

Free standard delivery on orders over R1,000

Please allow 3–7 business days for delivery once dispatched.

International

We ship internationally, with rates calculated at checkout.

Please allow approximately 7–14 business days for delivery, depending on your destination and local customs.

Studio Pickup

Studio collection is available from our Woodstock studio, Monday to Friday, 10am–3pm.

Once your order is on its way, we’ll send your tracking details straight to your inbox.

Changed your mind? No problem.

You’re welcome to return or exchange your order within 14 days of receiving it, provided the item is unworn, in its original condition and returned with its original packaging.

To arrange a return or exchange, email us at hello@pinajewel.com and we’ll help you from there.

If your order arrives damaged or there’s an issue with your item, please let us know within 48 hours of delivery so we can sort it out as quickly as possible.

Sale items and gift cards are final sale and cannot be returned or exchanged.

Once your return has been received and approved, your refund will be processed back to your original payment method.

If you have any questions along the way, email us at hello@pinajewel.com — we’re always happy to help.